It has been two weeks since I posted a tip on my Business Tips Corner; and I apologize for that. However, today I bring you a quote by Mahatma Gandhi, on how you treat people whom you rely upon for your business growth. Business owners must be mindful that:
A customer is the most important visitor on our premises. He (she) is not dependent on us. We are dependent on him (her). He (she) is not an interruption in our work. He (she) is the purpose of it. He (she) is not an outsider in our business. He (she) is part of it. We are not doing him (her) a favor by serving him (her). He (she) is doing us a favor by giving us an opportunity to do so.
Treat your customers with dignity. Do not discriminate or use stereotype to determine who your customers are. Don’t let the way you perceive “others” determine your behavior towards them. It can terribly affect your business, if not in the short-term but in the long-term.
Shared by Cheryl Cottle
Copyright © 2011 by Dr. Cheryl Cottle ● Cottle’s Professional Consulting